A hotel general manager directs all property operations, balancing guest satisfaction with financial profitability. They manage and oversee all departments like the front office, housekeeping, maintenance, and food service, while reporting to ownership and above property leadership while maintaining brand quality guidelines.

Core Responsibilities

• Operations Oversight: Coordinate daily activities across all departments to ensure smooth service.
• Financial Management: Oversee all aspects of labor control, manage P&L, control costs, and drive revenue. Proper reporting of all revenue, keep clean and accurate AR and AP accounts.
• Staff Leadership: Train, mentor, and review department managers and staff.
• Guest Relations: Inspect property conditions, build action plans, maintain brand standards, and resolve escalated guest complaints.
• Safety & Compliance: Ensure the property meets all local health, safety, and security laws.
• Brand Compliance: Maintain all brand reporting, track, maintain and improve guest satisfaction metrics. Ensure all staff follow all policies and procedures.
• Hotel Operations: Maintain and improve all hotel operations, including all staff, property and guest relations. Leading the hotel by example, produce year over year positive gains both in brand metrics and hotel profitability.

Qualifications & Requirements

• Experience: 3 to 5 years of progressive hospitality management or supervisory experience.
• Skills: Strong financial literacy, multi-tasking abilities, leadership, and customer service orientation.
• Work Conditions: Requires an on-site physical presence with flexible scheduling, including weekends and holidays

*It is required that all staff complete all brand standard training assigned*

A Hotel Sales Manager drives revenue by developing and executing strategies to increase bookings, focusing on corporate accounts, group sales, and securing groups for special events. They prospect for new business, maintain client relationships, negotiate contracts, and collaborate with marketing to meet occupancy and revenue targets. 

Core Responsibilities

• Sales Strategy: Develop and implement sales plans, strategies, and marketing campaigns to maximize profitability.
• Business Development: Prospect new clients via cold calls, emails, and site visits, while nurturing existing accounts.
• Negotiation & Closing: Negotiate room rates, meeting space rentals, and catering contracts, ensuring high customer satisfaction.
• Market Analysis: Monitor competitors, industry trends, and market conditions to adjust sales tactics.
• Maintain Rate Integrity: Keep close eye on surrounding accommodation rates to ensure we remain priced appropriately in the market to gain pick-up and ensure our rates benefit the hotel from a profitability standpoint. 
• Reporting & Forecasting: Prepare sales reports, revenue forecasts, and budgets for hotel management.
• Relationship Management: Liaise with clients, business contacts, and local community leaders to stay at the forefront of upcoming accommodation needs in the area.
• Internal Collaboration: Work with revenue management, front desk, and hotel leadership to maximize guest experience. 

Additional Responsibilities

·         Attend weekly sales / revenue calls

·         Log and maintain accurate sales contact data

·         Construct, execute, and follow up on sales activity action plans

Required Skills and Qualifications

• Experience: Generally, 3-5+ years of hotel sales, marketing, or hospitality experience.
• Education: Bachelor’s degree in business, Marketing, or Hospitality Management preferred.
• Communication: Strong interpersonal, negotiation, and presentation skills.
• Technical Knowledge: Proficiency with hotel CRM systems, property management systems (PMS), and Microsoft Office.
• Analytical Skills: Ability to analyze data and market trends to drive revenue decisions. 

Key Performance Indicators

• Meeting or exceeding monthly/annual sales revenue goals.
• Increase in RevPAR (Revenue Per Available Room) and occupancy rates.
• Growth in new corporate/group accounts.
• Placement on weekly/monthly STR reporting

You will direct and coordinate hotel activities to obtain optimum efficiency and economy of operations and maximize full potential with a balanced focus on the hotel’s mission, guests, employees, and owners’ satisfaction.

DUTIES AND RESPONSIBILITIES

o    Delivering outstanding service to guests and leading others by example

o    With the support of the Corporate Operations Team, develop service guidelines and ensure practices that are seamlessly executed

o    Build an inspired, collaborative, masterful hospitality-minded team

o    Monitor and track departmental operations performance

o    Take the lead in ensuring a “guests first” approach 

o    Monitor and manage staffing to optimize guest satisfaction while balancing within budget. The General Manager will be responsible for approving payroll and reviewing and providing reasoning reporting for the month-end closing process. Experience with M3 accounting software is preferred but not required.  

o    Serve as a mentor and develop relationships with Assistant General Manager, Sales, and hotel staff to support their growth, while simultaneously being a dedicated to personal growth, taking in all there is to learn for your own professional development

o    Participate in and carry out additional tasks as assigned by Ownership and Corporate Office

REQUIREMENTS

o    Thorough knowledge of all aspects of hotel operations

o    Strong people and time management skills

o    Ability to assign or delegate work and authority to others

o    A degree in hotel management or a related field or the equivalent of two years of experience in the hotel industry

o   Marriott Brand experience is strongly preferred but not required

Salary paid based on experience, including an amazing benefits package offered. Consistently growing company with plenty of room for growth and career progression.  

GB Hotel Group LLC is an equal opportunity employer.